Privacy policy

At The Greenhouse People we deeply respect the privacy of our visitors and subscribers, and are fully committed to protecting customer privacy on this and our all of other sites.

Security

This web site uses every electronic and procedural safeguard to protect our users' information. Sensitive credit card information is sent via a secure connection using industry-standard SSL encryption that protects data transmissions.

Your Personal Information

The Greenhouse People will not sell or rent this information, nor will we share it in ways other than what is disclosed in this statement without your consent. For your convenience, information collected on this site is centralized for use on all of our sites.

Cookies and IP Addresses

This site mechanically receives and records information on our servers from your browser, including your IP address, this site's cookie information, and the page you request. These help us identify you, keep track of your shopping cart, personalise sites when you use them and maintain the error-free performance of our servers. If your browser is set to reject cookies we will not be able to recognize your cart, your account, or provide any customized personalization.

External Links

This site contains links to websites that are not part of The Greenhouse People family, and The Greenhouse People are not responsible for the privacy practices or the content of these sites.

Address and Contact Information

We collect the contact information you provide to us, so that you can order products and services on our sites including your name, address, email address, phone number and financial information. Information gathered is used for the following purposes: to track program participation; to customise the content you see; to carry out your requests for products and services; and to contact you for billing or other related matters regarding an order you placed.

Business Relationship with Our Customers

Once you've ordered from this or other sites from The Greenhouse People Ltd, we enter into a business relationship, which may require direct communication about your order. We respect this relationship, and will only contact you for promotions not related to your order(s) when you give us permission (opt in) to do so. Your permission can be revoked at any time if you choose to Opt Out. The demographic and profile data collected is used to tailor your experiences at our site, to offer content that we think you might be interested in, and to display the content according to your preferences. Customer information is a confidentially protected asset of The Greenhouse People Ltd. It may be transferred to another company as part of an acquisition of The Greenhouse People but would remain protected as described here.

Changing Your Account Information

You can edit your Account Information at any time. New categories of marketing communications may be added from time to time. Users can opt out of receiving future marketing communications from us at any time or they can unsubscribe by following instructions in the messages they receive.

Email and Opting Out

Users can "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for the information, like unsubscribing from our mailing list at any time. In accordance with Data Protection Laws, your request will be processed within 30 days.

Product Reviews

The reviews submitted on our site will only ever be used on by the Greenhouse People. The reviews remain the property of the Greenhouse people and it is forbidden for them to be used by an external company. Any review submitted can be removed or edited by the original author. The Greenhouse People retain the right to remove any posts that we believe are not suitable. The Greenhouse People retain the right to respond to reviews.

Legal Notice

When so required by law or when making a good faith effort to comply with legal processes or edicts, we may be required to disclose personal information.

Further details

Your privacy and the security of your data is of paramount importance to us here at The Greenhouse People.  We are committed to managing your data fairly and legally and this Privacy Notice explains in detail the types of personal data we may collect when you interact with us.

This policy applies when you visit our showsite, call us by phone, visit our website or speak with us at shows we may be exhibiting at.  In short, whenever we have any contact with each other.

We may need to update this Privacy Notice from time to time, if there are any significant changes we will notify you, however you may want to come back and check from time to time.

What is The Greenhouse People Ltd?

The Greenhouse People Ltd is a company registered in the UK manufacturing and retailing aluminium and timber greenhouses, summerhouses and related accessories.

Throughout this Privacy Policy The Greenhouse People Ltd will be referred to as TGP.

TGP manufacture and retail a number of brands such as Alton Greenhouses and Summerhouses, Robinsons Greenhouses, Simplicity Greenhouses, Hercules Greenhouses, Goose BBQs etc.  Our products are available to view at a variety of showsites throughout the UK and via a number of websites.

Personal data we collect and how we collect it

TGP collect information about you when you telephone us, visit us at gardening shows or showsites displaying our models, request brochures from us, return marketing postcards to us, place web orders or contact us via our company websites or via Amazon, Tesco and ebay sites where we also list our products.  The type of information we collect about you includes:

ü  Name, age, date of birth and gender

ü  Contact details: postal address, billing address, delivery address, telephone numbers, mobile numbers, email addresses, IP addresses

ü  Purchases and orders made by you i.e. your order history

ü  Card tokens

ü  Details of your shopping preferences

ü  When you make a purchase or place an order with us, your payment details

ü  Your communication and marketing preferences

ü  Images of installed TGP products volunteered by you or a fitter

ü  Your location

ü  Your correspondence and communications with TGP including comments, complaints and product reviews

ü  Details of your interactions with us through agents or distributors of TGP products

ü  Other publicly available personal data

ü  Your image which may be recorded on CCTV when you visit our showsite

ü  Information gathered by the use of cookies

Our retail processes and websites are not intended for children and we do not knowingly collect data regarding to children.

How and why we use personal data

We want to give you the best customer experience possible. We all know how infuriating it can be to have to repeat our name and address, order number etc to numerous people every time we ring or visit a company. In order to avoid this and to give you an excellent service we securely hold the data we have about you. 

We use the data we hold to:

ü  Provide goods and services to you

ü  Process any orders that you make with us

ü  Manage any accounts you may have with us

ü  Verify your identity and to prevent crime and fraud

ü  Respond to queries

ü  Manage refunds to you

ü  Effectively manage complaints

ü  Enable our staff to manage service interactions with you

ü  Manage and improve our day to day operations

The data privacy law allows this as part of our legitimate interest in understanding our customers and in providing you with an excellent service.

If you wish to change how we use your data, you will be able to find further details in the ‘Your Rights’ section below.

How long will we keep your personal data?

We will only retain your data for as long as is necessary for the purpose for which it was collected.  TGPs general retention policy is to retain information for twenty-five years where goods and services have been provided. At the end of the retention period your data will either be deleted completely or anonymised for use in a non-identifiable way such as for the purposes of business planning or statistical analysis.

In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and condition, we may hold on to your personal information after we’ve finished providing services to you.

Marketing

If you have given us your contact details, we may use these in accordance with any preferences you have expressed to send you marketing messages by email, post, phone and social media to keep you aware of TGP products, services, special offers, promotions and general activity.

TGP has a legitimate interest to promote our products using marketing messages to existing customers and/or those in negotiation with us for sale or service as part of running our business.

If you wish to change how we use your details for marketing purposes you will find further details in the ‘Your Rights’ section below.

How we protect your data

TGP are committed to keeping your personal data safe and secure.  We understand data security is important to our customers. Our measures are constantly being updated and improved and include:

ü  Use of Secure Sockets Layer (SSL) and ‘https’ technology

ü  Encryption of data

ü  Firewalls

ü  Securing sensitive data, such as payment card information, by tokenising it to ensure it is protected

ü  We will reveal only the last four digits of your credit card number when confirming an order

ü  Cyber security assessments of all partners who may handle your personal data

ü  Internal policies setting out data breach security management processes

ü  Penetration testing

Who we share your data with and where it is held

In order for us to satisfy our contractual obligations to you in providing goods, services and information we share your data with internal staff members such as customer services representatives, transport staff, accounts staff etc.  We ensure all staff are trained in the importance of adhering to secure data protection and regularly update our policies to enforce understanding and adherence.

We may also share your data with carefully selected trusted third parties.  We ensure that we only provide the information they need to perform their services.  These may include retail partners, dropship companies, service providers such as SAGE Database, ProPac, 15 Digital, couriers, fitters, sub-contractors and other responsible third parties.  We may also work with internet search engines such as Google to show you products that may be of interest to you whilst you are browsing the internet, a process informed by “Cookies”. Cookies are small files which are stored on a user’s computer.  They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer.

Third parties are responsible for processing personal data in accordance with their own policies, however we actively ensure that all third parties manage all personal data in compliance with General Data Protection Regulation (GDPR).

Your Rights

1. 1.     You have the right to be informed

This Privacy Policy and any processes followed when we receive your personal data will keep you informed about how we use this information.

1. 2.     The right of access

You can request access to your personal information.  This is known as a subject access request and should be made in writing.  The law allows us to charge a maximum administration fee of £10 which should be forwarded to The Greenhouse People Ltd at the time of request.

1. 3.     The right to rectification

If you believe that the information we hold about you is incorrect please contact us to update your information, we are always happy to hear from you.

1. 4.     The right to erasure

This is often referred to as the ‘right to be forgotten’.  We will only retain your personal information if we have a legitimate or lawful reason for doing so.  You can request for us to stop holding your personal information at any time.

1. 5.     The right to object or restrict processing

You can ask us to stop or limit the processing of your information at any time.  If we need to hold onto your information we will tell you why.  This may be required in the event of a complaint or incomplete order.

1. 6.     The right to data portability

You can ask us to move or copy your information so that you can use it in a different service.  We would be happy to do this and will ensure it is made available in a way that you can use it.

1. 7.     Rights in relation to automated decision making and profiling

This is the right to stop direct marketing messages which can be done by contacting The Greenhouse People LTD by post, telephone or email.

Legal basis for using your data

TGP collects and uses customers’ personal data because is it necessary for:

• ·      the pursuit of our legitimate interests (as set out below);
• ·      the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
• ·     

We rely on consent as a legal basis for processing personal data to send direct marketing communications to customers via email or text message.

Customers have the right to withdraw consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of TGP, including: -

- selling and supplying goods and services to our customers;

- protecting customers, employees and other individuals and maintaining their safety, health and welfare;

- promoting, marketing and advertising our products and services;

- sending promotional communications which are relevant and tailored to individual customers;

- understanding our customers’ behaviour, activities, preferences, and needs;

- improving existing products and services and developing new products and services;

- complying with our legal and regulatory obligations;

- preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;

- handling customer contacts, queries, complaints or disputes;

- managing claims by customers;

- protecting TGP, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to TGP;

- effectively handling any legal claims or regulatory enforcement actions taken against TGP; and

- fulfilling our duties to our customers, colleagues, staff and partners.

Contact us

If you have any questions about how we collect, store and use personal data that are not answered here please contact us.

Our details:

The Greenhouse People Ltd

Blythe Park

Cresswell

Stoke-on-Trent

Staffordshire

ST11 9RD

Tel: 01782 385400

Email:  [email protected]